The Customer Feedback Report gives you an overview of all feedback submitted by your guests, helping you track satisfaction and identify areas for improvement.
View feedback
Easily see every rating and comment in one place. Trends, recurring issues, and overall performance are highlighted for quick insights.
Follow up with customers
Address feedback that requires attention. Resolve issues, request more details, or thank guests for positive comments directly from the report.
Contact customers
Access customer contact information to reach out via email or phone for service recovery or additional communication.
Why it’s useful
Track guest satisfaction over time
Respond efficiently to concerns or compliments
Identify strengths and areas needing improvement
Strengthen customer relationships through timely follow-up