Customize all booking-related emails and SMS, including confirmations, changes, cancellations, reminders, and feedback. Optionally, create unique texts for individual packages. This setting allows you to create a consistent communication style.
Edit booking texts
Navigate to Settings → Texts.
Edit the content for general booking emails and SMS.
Use the Mail and SMS tabs to edit each type of communication.
Available texts to edit
New booking – Sent when a booking is created.
Changed booking – Sent when a booking is changed.
Canceled booking – Sent when a booking is canceled.
Reminder – Sent a set number of hours before the visit (configured in Settings → Bookings → Enable Reminders).
Payment reminder – Sent if a booking requires mandatory payment and has not been paid. Email reminders are sent 24 hours before the payment deadline, SMS 1 hour before. (Enable under Settings → Bookings.)
Feedback email – Sent a set number of hours after the visit. (Configured in Settings → Modules → Enable feedback email.)
Birthday email – Sent when the birthday email feature is enabled.
Vouchers – Sent to recipients of purchased vouchers.
Custom texts
On the Custom tab, create unique texts for specific packages.
On each package, select which custom text should be applied to ensure messages are tailored to the booked package.
Note
If a text for an email or SMS is missing, the message will not be sent and will show “failed to send” in the booking log.