Overview
When a customer makes a booking, they receive an email and/or SMS with a “View Booking” button linking directly to their booking reference. The same link is used if the booking is later modified or canceled, ensuring guests always access the most up-to-date information.
The booking reference includes:
Customer name
Price
Booking date and time
Arrival time (if enabled)
Number of guests
Package or activity booked
Add-ons, if included
Status: Booked, Paid, Partially Paid, Cancelled
Extra text (custom text), if applied for package-specific instructions or reminders
Map to the venue to help guests find their way
Invite option, if the invitation feature is enabled
QR code for fast check-in; scanning the QR code brings up the booking immediately for quicker entry
Available Actions
Depending on your settings, the booking reference includes interactive buttons for:
Pay – Complete payment for the booking.
Change – Modify the booking details, such as date, time, or number of guests.
Cancel – Cancel the booking if allowed by your cancellation rules.
Custom Texts
Package-specific custom texts can appear directly on the booking reference. Use this feature to provide instructions, reminders, or important information specific to certain packages or activities.
Settings (Settings → Booking Reference)
Extra text for booking reference – Add custom messages for customers.
Hide person icon on reference – Remove the guest icon from the booking reference.
Split VAT on reference – Display VAT separately from the total price.
Tips
Provide additional guidance for guests, such as arrival instructions, what to bring, or helpful reminders for a smooth visit.
Encourage the use of the QR code for faster check-in, especially during busy periods.
Enable arrival times to communicate expected check-in windows to guests.
Use custom texts to highlight key information or package-specific instructions.