The booking reference acts as a digital ticket that updates dynamically whenever changes are made to the booking. When a booking is made, a confirmation is sent via email and/or SMS. The email includes a “View Booking” button linking directly to the booking reference.
Contents of the booking reference:
Booking number
Guest name
Package or activity booked
Add-ons, if any were included
Date and time of the booking
Arrival time (if activated)
Number of guests
Price
Status: Booked, Paid, Partially Paid, Cancelled
Extra text (custom text), if applied
Map to the venue so guests can easily find their way
Invite option (if invitation function is enabled)
Buttons and their functions:
Pay – Complete the payment for the booking
Change – Change the booking within allowed time limits
Cancel – Cancel the booking according to set rules
Settings options (found under Settings → Booking reference):
Extra text for booking reference – Add a custom message on the booking reference, e.g., instructions, reminders, or promotional info
Hide person icon on reference – Remove the guest icon from the booking reference
Split VAT on reference – Display VAT separately instead of included in the total price
Tip: Provide additional guidance for guests, such as arrival instructions, what to bring, or helpful reminders to ensure a smooth visit.